General Terms and Conditions for the Sale of Precious Metals from GVS Austria e.U.

In the webshop precious metals of the company GVS Austria e.U. are sold. GVS Austria e.U. is called "GVS" in the following.

1. Conclusion of contract and terms of payment

Orders are possible around the clock. All online offers of GVS are non-binding and subject to change. With the order a price fixation takes place. After completion of the order process, the order confirmation will be sent to the customer's e-mail address. After placing an order, the customer is obliged to make the payment as soon as possible, within three working days. GVS reserves the right to reject orders immediately, for example in case of obvious errors, and will inform the customer about it immediately. As soon as the payment is received, the invoice will be issued, provided that no rejection has taken place. With this invoice GVS confirms the order. The invoice will be sent to the customer or handed over personally.

2. Prices

All prices for precious metals are offered by GVS based on the development of rates on the financial markets. The price at the time of the order by the customer is always decisive, even if the prices should change in the meantime. The prices are valid for collection from GVS's headquarters and include Austrian taxes; in addition, in case of shipment, the costs of any delivery including insurance will be added. For shipping to other EU countries the respective country VAT rate will be applied. This may result in an increase of the final customer price. For shipping to non-EU countries, the customer must bear the additional costs (customs duties, import taxes,..). Collection from GVS headquarters must be done within 4 weeks after payment confirmation, otherwise storage costs will be charged.

3. Delay of payment

Default of payment shall be deemed to have occurred if payment has not been received by GVS within three working days from the date of order. An extension of the payment term must be confirmed by GVS. In case of late payment, GVS may withdraw from the contract without setting a grace period and without a reminder. GVS reserves the right to charge the customer for costs incurred and losses due to exchange rate fluctuations. In case of default, a default interest rate of 8% per year will be added.

4. Exclusion of the right of withdrawal

In the case of orders for precious metals, according to § 18 Distance and Foreign Transactions Act NO withdrawal is possible. This is because § 18 para. 1, item 2 of the Distance and Off-premises Transactions Act reads: "The consumer has no right of withdrawal in the case of distance or off-premises contracts for goods or services whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period".

5. Shipping

The customer will receive details on shipping by mail. He must ensure the safe receipt of the delivery by him or a suitable other person. The insurance coverage ends with the delivery of the products to the address specified by the customer. The customer is obliged to accept partial deliveries. All deliveries are insured unless otherwise agreed in writing. In particular, to preserve the insurance coverage, the customer or the person taking over the delivery shall

  • check the status of the shipment continuously from the moment of receiving the shipment mail. The shipment shall be delivered within 3 working days from the date of dispatch. If the shipment does not arrive on the 4th working day, the customer shall immediately notify GVS in writing.
  • upon receipt of the delivery, check the integrity of the packaging and have any visible defects immediately confirmed in writing by the deliverer.
  • report incomplete or lost deliveries immediately to GVS in writing.

6. Note on product pictures

Product images used for the presentation of products in the online store are symbolic photos. They do not always represent the item in a true-to-life manner but are used for illustration purposes. The respective description of the individual products is authoritative.

7. Data storage

GVS declares to use the data collected by it exclusively for its own purposes, to pass them on to third parties exclusively for the purpose of order processing, for example shipping, and to treat them confidentially and in compliance with all existing and data protection regulations.

8. Data protection

The purchase of products in the online store implies that you agree to the Privacy Policy and the processing of personal data and cookies described in it. The privacy policy available on our web store and additional clauses in these terms and conditions govern the use of your personal data. We will take reasonable care to maintain the security of information about your order and payment but cannot be held liable for any damage you may suffer as a result of unauthorized access by third parties.

Vienna 15.02.2023