General Terms and Conditions for the Sale of Precious Metals from GVS Austria e.U.

In this webshop precious metals of the company GVS Austria e.U. are sold. GVS Austria e.U. is hereinafter referred to as "GVS".

1. Conclusion of contract and terms of payment

Orders are possible around the clock. All online offers of GVS are non-binding and subject to change. With the order a price fixing takes place. After completion of the order process, the order confirmation will be sent to the customer's email address.

After placing an order, the customer is obliged to make the payment immediately, within three working days. GVS reserves the right to reject orders, for example in the case of obvious errors, and will inform the customer of this immediately. The invoice will be issued immediately upon receipt of payment. With this invoice GVS confirms the order. The invoice will be sent to the customer or handed over personally.

2. Prices

All prices for shipping and collection include Austrian taxes. For shipping to other EU countries, the respective country VAT rate will be applied. This may result in an increase in the final customer price. For shipping to non-EU countries, the customer has to bear the additional costs (customs duties, import taxes,..).

All prices are quoted by GVS on the basis of the development of rates on the financial markets and are valid for collection from GVS's registered office; to this must be added the costs of any delivery, including insurance. The price at the time of the order by the customer shall always be binding, even if prices should change in the meantime.

3. Default of payment

Default in payment shall be deemed to have occurred if payment has not been made to GVS within three working days of the order being placed and GVS has not rejected the order. An extension of the payment deadline must be confirmed by GVS.

In the event of late payment, GVS may withdraw from the contract without setting a grace period and without a reminder. GVS reserves the right to charge the customer for costs incurred and losses due to exchange rate fluctuations. In case of default, the statutory default interest rate of 4% per year will be added.

4. Exclusion of the right of withdrawal

In the case of orders for precious metals, according to § 18 of the Distance and Outward Transactions Act, withdrawal is NOT possible. This is because § 18 para. 1, item 2 of the Distance and Off-premises Transactions Act reads: "The consumer has no right of withdrawal in the case of distance or off-premises contracts for goods or services whose price depends on fluctuations in the financial market over which the trader has no influence, and which may occur within the withdrawal period".

5. Shipping

All deliveries are insured. The customer is obliged to accept partial deliveries. The customer will receive details of the shipment by email. The customer is responsible for the safe receipt of the delivery by him or another suitable person. In order to maintain insurance coverage, the customer (or the person taking delivery) must immediately check the integrity of the packaging on receipt of the delivery. Any visible defects must be immediately confirmed in writing by the person delivering the goods. Incomplete or lost deliveries must be reported to GVS immediately. The risk shall pass to the customer upon collection of the products by the customer or a person appointed by the customer, as well as upon delivery of the products to the address specified by the customer.

6. Note on product images

Product images used to present the products in the online shop are symbolic photos. They do not always represent the item in a true-to-life manner but serve as an illustration. The respective description of the individual products is decisive.

7. Data storage

GVS declares to use the data collected by it exclusively for its own purposes, to pass it on to third parties exclusively for the purpose of order processing, e.g. dispatch, and to treat it confidentially and in compliance with all existing and data protection regulations.

8. Data protection

The purchase of products in the online shop implies that you agree to the privacy policy, cookies and the processing of personal data described therein. The privacy policy available on our web shop and additional clauses in these terms and conditions govern the use of your personal data.

We will take reasonable care to maintain the security of information about your order and payment but cannot be held liable for any damage you may suffer as a result of unauthorized access by third parties.

Wien am 3.11.2022